A ‘Customer Centricity’ journey can impact an organization in several ways. The SCHEMA framework comprehensively captures the activities and skill areas required to build customer centricity. EPIC does not claim it can do it all. We have partnerships with consulting firms who specialize in one or more of the skill areas that may be required. We can help you engage them depending on the specifics of your ‘Transformation Roadmap’. Please visit our ‘Delivery Partners‘ page to learn more about how we can deliver transformation.